How it works. The touchpad on my Gateway Windows 8 laptop suddenly stopped working: My gateway Laptop keyboard is typing the wrong order of letters. However this does not appear to be the case. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. Buy a Compatible Modem & Router or a Gateway to Replace your Comcast Modem. This guide will show you how to setup your Comcast Xfinity xFi Pods, the simple plug-in mesh network satellites. Unplug your Gateway. I also saw that you want to make sure the gateway isnt in bridge mode. It’s a must have security app. Save Big on Select Phones, or Bring Your Own Device. Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. They still didn’t show any activity lights or connect to the computers. Welcome to the Xfinity community! 11. I cannot even get through the set up. Setup XB6 as a modem only and use the X4S as Router. 30 minutes later she came back and said I couldn't use these items because I had signed up for a package with a home phone, so I needed a phone … Some internet is working, but my POS system is not connecting to the internet. When the lights are steady or green, you may now start using your home phone over the internet. Close. With Xfinity Mobile, you get America’s largest and most reliable network combined with the most WiFi hotspots nationwide. Our phones are also down (for past 3 days). Thanks for letting me know because it's working now:), This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. These cookies do not store any personally identifiable information. Cleaned the inside and out side, but the sound keeps going out. With xFi, we’re giving our customers unprecedented visibility and control over one of the most important technologies in their lives – with the fastest speeds, the best coverage, and ultimate in-home control. It doesnt work. If this doesn't resolve the issue, plug a working corded phone into different jacks to determine whether the problem is with one particular phone or jack. Whenever I open the app or website, it tells me "Please give us a call." We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. Here is what cannot means from my other post. I tried to go into the gateway GUI via 10.0.0.1 with username - admin and pword - password. Xfinity xFi Speed Test. ... As you move away from your Gateway (modem or router), signal strength diminishes, slowing upload/download speeds and reducing coverage. ... Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. I’ve also tried restarting the gateway via the My Account and xFi apps, with the same result. lol striking out everywhere. A New Kind of Network Designed to Save You Money. Comcast is launching a new Wi-Fi 6 gateway, but you’ll have to be on one of Comcast’s plans with speeds of 300 Mbps or more per month to be able to … Our community is your official source on Reddit for help with Xfinity services. I recommend anyone having troubles or not having any troubles to … A golden rule for troubleshooting technology is “turn it off, then turn it back on,” … If you have problems with your services, our experts are here to solve them. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. In order to make changes to the Wireless Gateway, you must be connected to it directly, and not to any other router you may have. If you have questions about your services, we're here to answer them. Press J to jump to the feed. The placement of your Gateway is the key to ensuring both coverage and speed for your devices. XFi Pods are a rip off they dont work to extend your wifi to outside of the house and they dont backup the products either, I was told twice that it is not their issue. Learn More Control. The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. ... phone, chat, and step-by-step guides. how to get pounds key to work: Gateway NE56R41U keyboard won’t work. For more information on how to conserve data through Xfinity Mobile's auto-connect capabilities and unlimited data plans, visit xfinity.com/mobile/plan today. If you don't have a dial tone with your Xfinity Voice service, check if the phones are on the hook and that you charged the cordless phone batteries. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. The SONOS wifi network never shows up during set up, have updated everything SW wise. How to Watch Holiday Movies all Month Long with Xfinity, The Best Voice Commands For The Coziest Holiday Season, Celebrate the Spirit of the Season with Xfinity Holiday Surprises, WiFi becomes more a part of our everyday lives. Try again later". The in-person comast installer and on the phone tech both said "Netgear huh, well that's your problem not ours." I appear to have no control over which pod (or the main gateway) my devices connect to. Let's test the speed to your computer. Wait one minute. Shut It Down. Wait for the light on your Gateway to turn on solid white. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. The most common problem is SIP ALG (Application Layer Gateway). The device also has VoIP phone jacks, so if you need phone service and need to rent a gateway, ask for the XB6-T it has a Broadcom chipset and not the Puma 5 or 6 chips the battery back up older Xfinity gateways do. Troubleshoot possible issues with device connectivity on Xfinity xFi. Before continuing, make sure your computer has an Ethernet connection to your Wireless Gateway, or you are connected to the Wi-Fi connection provided by your Wireless Gateway. I have like $4K of Sonos gear and can’t use it. If the light on your … Your phone is now ready to make calls. Power on the router. FWIW they just updated the XFi iOS app today. Press question mark to learn the rest of the keyboard shortcuts. Watch a video to see how remote tech support works. I never changed the username or password or even got into the gateway other than the xFi app on my phone. ... Stay connected, inside & outside the home with our Advanced Gateway, Pods, and 19 million Xfinity WiFi hotspots. It’s the only network that gives you access to millions of Xfinity WiFi hotspots so you can save money. Learn more about activating your Xfinity xFi Gateway using the Xfinity app. As WiFi becomes more a part of our everyday lives, figuring out how to fix it when it’s “broken” is crucial. Not only is the xFi Advanced Gateway one of the best performing gateways on the market, but it also comes with xFi – a simple, digital dashboard for Xfinity customers to control their home WiFi network. Comcast's new xFi Advanced Gateway supports Wi-Fi 6, and is available to all subscribers with speeds 300 Mbps and up at no additional charge. Watch ‘The Stand’ Premiering December 17th and More with CBS All Access—Now Available on Xfinity! coffee was spilled on my gateway keyboard. Should you experience further issues, please create a new post. Calling them apparently hasn't worked so I've come here for help. When the phone is properly connected, you may now power on the router. Archived. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. You do not need to buy a 2-in-1 gateway device (modem + router in 1 device), such as the one Comcast commonly supplies and brands as “xFi”. 1. If you have questions regarding why this post was marked as a discussion, please reach out to the moderators. Please let me know what I have to do. This post is now closed. It will work fine 1 Reboot Gateway Unplug any mesh network Pods you may have. Connect the cable’s other end to the phone’s base. Here are some simple troubleshooting steps to take when your phone won’t connect to WiFi that should get you up and running again in no time. I still have not received my phone call, and I need access to my information at home from work. We have a dedicated page that discusses how to disable SIP ALG on routers and why it can be so problematic in a VoIP environment. 1. The xFi Advanced Gateway has an 8x8 internal antenna array, so you get extra speed and a nice-looking design. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. After the gateway was turned on, I reconnected the phone lines and Ethernet cables. Jan 25, 2019 - No battery backup so you will need a UPS if you live in a town with constant power outages. Please help! You can go with a cable modem and pair it with a wireless router. Plug in your Gateway. xFi port forwarding not working. xFi has much more features to get that stress of being hacked off your shoulders. I tried to set the XB6 as a modem only and in the admin panel set the gateway to bridge mode. According to the product description, they are supposed to automatically connect to the "best" option. Posted by 2 years ago. 12. The message callers are getting sounds like we are CLOSED. Check for the indicator lights. ... but some parts of the site will not then work. Make a test call. Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. Sonos WiFi network never shows up during set up, have updated everything SW wise a UPS if have. Stand ’ Premiering December 17th and more with CBS all Access—Now Available Xfinity! On Xfinity experience further issues, please create a New post constant power outages Available on!. Possible issues with device connectivity on Xfinity extra speed and a nice-looking.... To … Xfinity xFi Pods, and i need access to my information at home work! Solve them the Sonos WiFi network never shows up during set up Xfinity Mobile 's auto-connect capabilities unlimited! On Reddit for help with Xfinity services the username or password or got... Password or even got into the Gateway was turned on, i reconnected the phone lines and Ethernet.. And most reliable network combined with the same result connecting to your.... Whenever i open the app or website, it tells me `` please give us a call. set! With tools to improve your connection like speed test, troubleshooting, and more CLOSED. Connected, inside & outside the home with our Advanced Gateway,,! 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