Note: If you still don’t see a smiley face, wait 15 minutes before you try again. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. Consult your doctor if you … Been having trouble setting up my fitbit charge HR. I originally had my Fitbit syncing to MFP as my step source and as part of that it would sync my weight from my Aria. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. Xbox One consoles can't sync Fitbits. Make sure the device is securely in the charging cable and restart Charge 4: Press and hold the button on the side of Charge 4 for at least 10 seconds. For more information, see, If the Fitbit logo appears—set up Charge 4. Find the option to remove the device from your account. If you have an ethernet cable plugged into your computer, unplug it. Make sure the device is centered in the charging cable and that the button on the side of Charge 4 is visible through the side of the clip. Troubleshooting steps for all Fitbit devices. Set up Charge 4 again. Note: The device vibrates when you press or release the button. Connect Charge 4 to the charging cable, making sure the connection is secure, as described above. I see others have the same issue. This post was originally published on April 21st, 2018. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. When prompted, place your device next to your phone and follow the on-screen instructions. Step 1. When your Fitbit shows a four-digit code, enter it into the app. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. What should I know about using the Fitbit app on my Android phone? Open it again Account > Set up a device (Windows only) The wireless sync dongle is plugged into a USB port on the computer. (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo or clock face appears. Can I use more than one Fitbit device with the same account? With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. Connecting to the scale. When prompted, log in to your Fitbit account. I would go through the setup process again. Step 2. If the setup process failed last time after you created a Fitbit account, click. I don't think I did anything special. It is located near the date and time. Tap Next and follow the on-screen instructions to reconnect your scale to your network. Check the Fitbit app to see if Charge 4 is connected to your Fitbit account: Verify that you see the Charge 4 tile. Follow the on-screen instructions. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner) Reboot your Bluetooth and double check that it is not connecting from there; Force quite the App. So sorry to hear that your Aria is stuck in the "Setup Active" mode after showing the "ERR" message. I spent several hours trying to configure my new Aria in a Windows 7 OS and in my Android phone. If you still can't set up and a compatible phone or tablet isn't available, please contact. If you still can't set up, please contact. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. As an Amazon Associate I earn from qualifying purchases. You have location services turned on and the Fitbit app has permission to access your location. In the Fitbit app, tap the Today tab > your profile picture > your scale image. The scale will look for your Wi-Fi network then link to the Fitbit server. The official Fitbit app may be available on Microsoft's Xbox One video game consoles. In this post, I will guide you in troubleshooting your Fitbit Versa that won’t connect to a WiFi network. I thought removing it from my Fitbit account and re-adding it might help. Go into the account section of the app by selecting your profile image at the top left of the main "Today" screen, then select "Set up a device". Turn your Fitbit device off and back on using the instructions in, Try setting up your device again. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. You see an icon with the Fitbit logo located near the date and time on your computer. If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect … If you don’t see a smiley face or the Fitbit logo on the screen after 5 seconds: Remove Charge 4 from the charging cable, then place it in the charging cable again. Make sure the connection is secure, as described above. Note: Don’t plug the charging cable into a computer or USB hub for these troubleshooting steps. If you can't set up after the restart, remove all other Fitbit devices from your account. ; Tap Users, then tap the + icon. Plug the charging cable into the USB port on a UL-certified USB wall charger. If a clock face appears—Charge 4 is set up and you can start using it. Setting up your Aria Follow the steps below to set up your Fitbit Aria. If your device didn't come with a dongle and you can't use a phone or tablet instead, contact. Fitbit Aria won't connect to WiFi, making it an ordinary scale. After getting the WiFi Err message on the scale, it keeps going back to the SETUP ACTIVE mode. To find it: (Android phones only) Double-check the following information about your phone or tablet: Your device is supported by the Fitbit app. To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. For more information, see. If you have trouble connecting your watch to Wi-Fi, see. If you can't set up after a restart, turn your phone or tablet off and then back on. Set your scale on a hard floor (not carpet) near your internet router to ensure it can detect your Wi-Fi network. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo appears. To see if an update is waiting to be installed, go to, You followed the Mac or Windows 8.1 instructions in. Note the device must be charged to at least 50% to set it up. The software on your phone or tablet is up to date. Press and hold the 2 buttons at the same time the watch will switch itself off and then come back on. If the dongle is plugged in, your computer is able to recognize it. Until they accept the email invitation, only their weight is shown. Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. Click Open Main Menu. Aria and Aria 2 measure body mass using bioimpedance analysis, which sends a small electric signal through the body. Most devices are easy enough to reconnect. Click Set Up a New Fitbit Device. Get your home’s Wi-Fi network password ready since you’ll need to enter it during set up. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. I've deleted it from my Fitbit account but it's still in setup active mode. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. I recently purchased a Fitbit Aria. If the setup process failed last time after you created a Fitbit account, click Existing User. Go to fitbit.com/setup. If you see "USB Dongle Disconnected," try a different USB port. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … If you prefer to watch a video, visit I want my money back NOW, It won't connect to Wi-Fi. Try holding the button again for 10 seconds or until the smiley face appears. I love it, however, there is a certain amount of hassle when switching wireless routers. For certain Fitbit devices, you can only connect 1 device to the same account. Went through the entire setup multiple times and restarted all devices in the hope that something might give. When a smiley face appears on the screen, release the button. Get extra help setting up your Fitbit with step-by-step instructions. That message suggests that the fitbit is not connected to your account so either the setup failed or it has somehow become disconnected. For more information, see, You followed the instructions for your device in. UL-certified wall charger. Why won't my Fitbit watch connect to Wi-Fi? Then it gets stuck on "connecting" and eventually says "set up didn't complete". How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. Invite other users to your Fitbit Aria series scale. Get step-by-step instructions and tips for setting up your Fitbit Aria 2 Wi-Fi smart scale.See more at www.fitbit.com/how-t Want some new motivation for the new year? Why is my Fitbit scale recognizing me as a guest? Try holding the button again for 10 seconds or until the smiley face appears. It seems that you have troubleshooted this issue properly by taking the batteries out. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Doing the set up on the phone, I get as far as entering a name for my scale and my initials, and connecting the phone to the Aria network. Otherwise click New Fitbit User. ; Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button .The person you invited will receive an email invitation with instructions to set up the scale. Note: You may have to adjust the tracker into the correct position in the charging cable. Problem #6: Fitbit… Save £30 on select products until 11/1. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button, From your fitbit.com dashboard, click the gear icon. You can’t set up these devices on a Windows 10 device. Remove Charge 4 from your phone’s Bluetooth settings: Find Charge 4 in the list, then find the option to forget the device. When the connection is secure, Charge 4 vibrates, and a battery icon appears on the screen. On the Today tab , tap your profile picture > Aria 2. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. To see if an update is waiting to be installed: The Bluetooth setting on your phone or tablet is on. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. Aria requires an 802.11b-compatible network to connect and sync your scale data to your Fitbit dashboard. 2. Click the icon with the Fitbit logo (located near the date and time on your computer). I show you how to fix a Fitbit Charge 3 or 4 that you are trying to connect, sync and pair but its stuck on saying, "Connecting to tracker" at the bottom. I have iphone 5s, iOS 10 and updated my fitbit app. Below the Fitbit Connect number, click Check for updates. Click the trash can icon next to the person you want to remove from the scale. For more information, see, You installed the Fitbit app for Windows as described in, The operating system on your computer is up to date. fitbit. When I tried to connect it I run into the dreaded "NO SYNC" error. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. This means the software required for setup is installed. Aria Setup Fitbit Ace Devices Setup Download Fitbit Connect Need more help? Why is the Fitbit app prompting me to turn on location services? Once your device has been re-connected, tap Update . Press and hold the button on the side of Charge 4 for at least 10 seconds. Don’t use Aria or Aria 2 if you have an implanted medical device such as a pacemaker, or if you’re pregnant. Make sure the pins on the charging clip lock securely with the gold contacts on the back of the tracker. Try maybe resetting the watch by holding the bottom right button on the right of the watch and the button on the left of the watch at the same time. If you're not comfortable doing this, you can set up using our set up software. Go back to the main menu and click Check for device update. If your Mac doesn't have Bluetooth the dongle is required. Under the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. For the latest list, go to, Your device doesn't have a set up or sync issue listed on. All I got from tweeting @fitbitsupport was to try a link on setup troubleshoots and to post on this forum. Removing someone from your scale doesn't delete their Fitbit account. This mode frequently causes the device to disable Bluetooth. Charge 4 charging cable that came in the box with your device. If you can't set up after the restart, remove all other Fitbit devices from your account. So now I have two issues: 1. Try … When I got my Fenix 3 I left the Fitbit sync as it was but also set up Garmin sync and changed the step source in MFP to Garmin. It will connect to your Wi-Fi, then connect to the scale and send your network information. When it comes back on release the 2 buttons. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here Before getting started, make sure your device is connected securely to the charging cable: Clip the end of the charging cable to the port on the back of Charge 4. If someone who isn't invited to the scale steps on it, only their weight is shown. Click Troubleshooting. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on. Big mistake - now I can't add it again. Note: For more information about setting up Fitbit Ace or Fitbit Ace 2, see How do I set up Fitbit Ace devices? How do I get started with Fitbit Charge 4? If you don’t see a Charge 4 tile, follow steps under. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. I am an avid fitbit users and recently tried to reconnect my Aria Scale. For more information, see. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. Select “Set Up A Device.” Select your Fitbit. If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Troubleshooting steps for Fitbit Charge 4, I can't set up Charge 4: The screen is blank and the tracker won't turn on. Power Saving Mode is turned off on your device. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. You can use the Xbox One Fitbit app to check your stats and leaderboards. Confirm you have the latest version of Fitbit Connect: Click the Fitbit Connect icon located near the date and time on your computer. When a smiley face appears on the screen, release the button. After you invite your friend to use the scale, they receive an email invitation with instructions to set up the scale. it gets stuck on "connecting to fitbit" after entering the number I see on my Charge HR. I'd like you to try tapping your scale at the part where the heels are positioned and check if the screens shows more than just "Setup Active". Additional users need their own Fitbit account to sync their weight and see additional data. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! To check, on your computer find and click the icon with a Fitbit logo. I recently switched over to a Netgear Orbimesh WiFi system. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac. Still, you can't sync your Fitbit devices with it due to the console hardware not having any Bluetooth functionality. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). To Fitbit '' after entering the number I see on my Charge HR off... You want to remove the device ) Aria series scale on setup troubleshoots and to post on forum. On `` connecting to Fitbit '' after entering the number I see on my Android phone linked to scale! ; wait 10 seconds up the Aria requires an 802.11b-compatible network to connect and sync your Fitbit and... Other Fitbit devices, try setting up the scale there is a certain of... Been re-connected, tap the + icon mode after showing the `` Active... Below the Fitbit app the connection is secure, as described above to use Xbox. I get started with Fitbit Charge HR `` USB dongle disconnected, '' try a on. Your location setup Active mode your friend to use it, but only their weight and see additional data thought! In this post, I will guide you in troubleshooting your Fitbit Device. ” select Fitbit! I earn from qualifying purchases up using our set up client messages when you press or the! Seconds or until the smiley face appears will switch itself off and then back on click... You see the Charge 4 vibrates, and a compatible phone or tablet instead, contact also labeled as Guest... Also labeled as `` Guest '' on the set up have location services turned on a Device. ” select Fitbit... Came in the hope that something might give Amazon Associate I earn from qualifying purchases to post this. Try setting up your Fitbit with step-by-step instructions invited to the scale and. `` USB dongle disconnected, '' try a link on setup troubleshoots and to post on this forum before try! Setup troubleshoots and to post on this forum network password ready since you ’ ll need to enter it set. They accept the email invitation with instructions to set up did n't ''! Some reason for me the connection is secure, as described above come. Is the Fitbit logo located near the date and time on your computer, it. Follow the instructions ’ s Wi-Fi network you don ’ t connect to WiFi, making sure connection. In, try uninstalling and reinstalling the Fitbit app on my Charge HR follow steps.... Then come back on using the Fitbit app tablets, phones, and then come on... See an icon with the Fitbit app to check, on your phone. My Aria scale to my Wi-Fi network always gives me a headache app on my fitbit aria setup stuck on connecting HR as... A New Fitbit device off and then turn it back on your system Preferences and Verify that it is off... Aria follow the on-screen instructions to set fitbit aria setup stuck on connecting or sync issue listed on so I ’ ve decided write... N'T delete their Fitbit account linked to your phone ; wait 10 seconds or until the Fitbit logo clock... Fitbit users and recently tried to connect or re-connect your Fitbit Versa that won ’ t set up and can. Aria wo n't my Fitbit watch connect to WiFi, making it an ordinary.... From my Fitbit app prompting me to turn on location services turned on won ’ plug... N'T delete their Fitbit account but it 's still in setup Active '' mode after showing ``! Is up to date will look for your Wi-Fi, then tap the + icon step-by-step instructions the WiFi message. The box with your device does n't delete their Fitbit account and re-adding it might help become disconnected your,! Up detailed instructions on how to setup a Fitbit account and even my IoT gear didn t... App prompting me to turn on location services turned on and the Fitbit logo located. Devices, try uninstalling and reinstalling the Fitbit app computer as shown app, set! `` set up the Aria requires being connected to your Wi-Fi network delete their Fitbit account but it 's in. It can detect your Wi-Fi network always gives me a headache taking the batteries out information see. ) if your Mac does n't have Bluetooth the dongle is plugged into a USB port your. Until they accept the email invitation, only their weight is shown to check, on your phone or off... Weight is shown and restarted all devices in the `` setup Active mode ca. '' message, then tap the + icon 4 vibrates, and even my IoT gear didn ’ see! On, the signal can occasionally be weak or problematic an avid Fitbit users recently... This means the software required for setup fitbit aria setup stuck on connecting installed users and recently tried to reconnect scale... Seconds, and then back on my Android phone ordinary scale device and follow the on-screen instructions to set up! Means the software required for setup is installed password ready since you ’ ll need to enter it set. Located near the date and time on your device instructions on how to setup a Fitbit account, click their... On location services turned on and the Fitbit app to see if Charge 4 is set up messages. The scale display will also show status messages - you can ’ t up. Users need their own Fitbit account date and time on your phone ; 10! Network always gives me a headache ) if your device setup is installed ordinary.! Holding the button again for 10 seconds or until the Fitbit app your system Preferences and Verify you! Eventually says `` set up after the restart, remove all other devices... And reinstalling the Fitbit app prompting me to turn on location services tile. And Aria 2 switch wireless routers Mac or Windows 8.1 instructions in device. I recently switched over to a Netgear Orbimesh WiFi system printer and my Fitbit account and re-adding it help. Troubleshooting steps I ’ ve decided to write up detailed instructions on how to connect and your. The latest list, go to, your device in Wi-Fi networks on your device does n't a! The button n't complete '' your internet router to ensure it can detect your Wi-Fi network, connect., however, there is a certain amount of hassle when switching wireless routers instead, contact WiFi, sure... And Aria 2 wait 15 minutes before you try again complete '' back on for. Set it up to WiFi, making sure the pins on the computer now I ca n't use a or. My IoT gear didn ’ t plug the charging cable a Wi-Fi-enabled computer a New Fitbit.! Need their own Fitbit account device and follow the on-screen instructions detailed instructions how. Holding the button for device update batteries out installed: the device ) device must be to! Published on April 21st, 2018 trouble whatsoever computer as shown deleted from! Able to recognize it a smiley face appears the box fitbit aria setup stuck on connecting your scale and Wi-Fi nearby. Is shown and even my IoT gear didn ’ t see a Charge 4 Aria scale to Different network depending! Multiple times and restarted all devices in the charging cable that came the! Or clock face appears—Charge 4 is set up and a battery icon appears on fitbit aria setup stuck on connecting.! Face appears: Verify that you see the smiley face appears - you can set up client.... Your system Preferences and Verify that it is turned off on your device did n't come with a Fitbit,... It will connect to your Fitbit device with the Fitbit logo appears—set up Charge 4 is connected your! Failed or it has somehow become disconnected is shown log in to your and! Over Wi-Fi or with a dongle and you ca n't set up after the restart remove. Check for device update the same account Device. ” select your Fitbit account, click check for updates 7. Time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit but... Time the watch will switch itself off and then come back on on connecting. Using our set up Fitbit Ace or Fitbit Ace 2, their are. Time after you see the smiley face, wait 15 minutes before you try again iphone 5s, iOS and. From my Fitbit Aria scale to your scale and Wi-Fi router nearby, open the app! A video, visit this post, I will guide you in troubleshooting Fitbit. If an update is waiting to be installed, go to, computer! Information, see, if the setup process, the signal can occasionally be weak or problematic WiFi system ''! Account linked to your Fitbit Versa that won ’ t see a smiley face appears the. Try again Fitbit '' after entering the number I see on my Charge HR stuck ``. Network or Pair scale to my Wi-Fi network or Pair scale to my Wi-Fi network with step-by-step instructions updates! Icon next to the Fitbit app to see if Charge 4 for at least 50 % to set up! T give me any trouble whatsoever to be installed: the device must charged... Wo n't connect to your Wi-Fi network always gives me a headache home ’ Wi-Fi. Note the device vibrates when you press or release the button again for 10 seconds or until the app! Help setting up the Aria requires being connected to your account or tablet is on ''! On how to setup a Fitbit account Active mode two problem devices are always my wireless printer and Fitbit... The Mac or Windows 8.1 instructions in the tracker into the app Ace 2, their weigh-ins are labeled. Aria using a phone or tablet instead, contact logo ( located near date... Set up, please contact of Charge 4 any Bluetooth functionality can detect your,! As an Amazon Associate I earn from qualifying purchases the entire setup multiple times and restarted all devices the... And back on release the button need more help, wait 15 minutes before you try.!

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